1. Information We Collect
When you visit our website or make a reservation, we may collect the following information:
- Personal information: Name, email address, phone number, and country of residence when you make a reservation or contact us.
- Booking information: Check-in/check-out dates, room preferences, special requests, and payment information processed securely through Cloudbeds.
- Usage data: Pages visited, time spent on site, browser type, device type, and referring website. This is collected through Google Analytics 4 only if you accept analytics cookies.
- Communication data: Messages sent via email or WhatsApp.
2. How We Use Your Information
We use your information to:
- Process and manage your hotel reservation
- Communicate with you about your stay, including confirmations, arrival details, and follow-up
- Respond to your inquiries and requests
- Improve our website and services based on usage patterns
- Comply with legal obligations
3. Cookies and Tracking
Our website uses cookies and similar technologies:
- Essential cookies: Required for the website to function, including language preferences.
- Analytics cookies: Google Analytics 4 helps us understand how visitors use our site. Analytics only loads if you accept cookies.
You can manage your cookie preferences through your browser settings. Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit our site.
4. Third-Party Services
We use the following third-party services that may process your data:
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Reservation data: Kept for the duration of your stay and up to 3 years after for guest records and legal compliance.
- Newsletter subscriptions: Kept until you unsubscribe.
- Analytics data: Aggregated data may be retained for up to 14 months.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Unsubscribe from marketing communications at any time
- Opt out of analytics tracking through your browser settings or cookie preferences
7. Data Security
We take reasonable measures to protect your personal information, including HTTPS encryption on our website, secure third-party payment processing through Cloudbeds, and limited access to personal data by authorized personnel only.
8. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us:
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
