Privacy Policy

Last updated: September 17, 2026

1. Information We Collect

When you visit our website or make a reservation, we may collect the following information:

  • Personal information: Name, email address, phone number, and country of residence when you make a reservation or contact us.
  • Booking information: Check-in/check-out dates, room preferences, special requests, and payment information processed securely through Cloudbeds.
  • Usage data: Pages visited, time spent on site, browser type, device type, and referring website. This is collected through Google Analytics 4 only if you accept analytics cookies.
  • Communication data: Messages sent via email or WhatsApp.

2. How We Use Your Information

We use your information to:

  • Process and manage your hotel reservation
  • Communicate with you about your stay, including confirmations, arrival details, and follow-up
  • Respond to your inquiries and requests
  • Improve our website and services based on usage patterns
  • Comply with legal obligations

3. Cookies and Tracking

Our website uses cookies and similar technologies:

  • Essential local storage: Saves language and cookie choices in your browser.
  • Analytics cookies: Google Analytics 4 helps us understand how visitors use our site. Analytics only loads if you accept cookies.

You can manage your cookie preferences through your browser settings. Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit our site.

4. Third-Party Services

We use the following third-party services that may process your data:

5. Data Retention

We keep personal information for the time needed to provide our services and meet applicable obligations. Exact periods depend on the type of record and the services involved:

  • Reservation records: Kept as needed to manage your stay and meet applicable accounting or legal requirements.
  • Messages: Kept as needed to answer your request or support your stay.
  • Analytics data: Retained according to the settings of our Google Analytics account after you accept analytics cookies.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of analytics tracking through your browser settings or cookie preferences

7. Data Security

We take reasonable measures to protect your personal information, including HTTPS encryption on our website, secure third-party payment processing through Cloudbeds, and limited access to personal data by authorized personnel only.

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us:

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.